FREQUENTLY ASKED QUESTIONS
The below table details the online return conditions surrounding payment methods. All returns require proof of purchase and any refunds processed will be performed using the original method of payment. Shipping charges are non-refundable with the exception of damaged or defective merchandise.
Disclaimer of Information Accuracy/
Exclusion of Implied Terms and Warranties:
- Information on this website is provided by Zippy Bedding in good faith.
- Zippy Bedding believes the information is accurate and current to the best of its knowledge.
- The site and its contents are provided on an "as is" basis.
- The site may contain errors, faults, inaccuracies, and may not be complete or current.
Privacy Policy
This website under the domain name zippybedding.com.au (the "Website") is owned and operated by Zippy Bedding
Your privacy is very important to us and we will always act to protect your personal information. We take this responsibility seriously and are very careful about how and when your personal information is collected, used and shared. This statement outlines what our commitment is, why we need to collect personal information, who we may share that personal information with and how you may request access to and correction of the personal information that we hold. This statement relates to personal information we collect through the Website.
Returns Policy
Note: Before initiating a return, review the return policy to determine eligibility based on specified criteria. Zippy Bedding accepts returns only for faulty products or incorrect deliveries, not for reasons such as changing your mind or product swapping.
How long do I have to make a return?
Zippy Bedding products can be returned within 15 days from the date of purchase, but only if the item is faulty or if we have delivered the wrong product.
How can I return an order by mail?
Returning your Zippy Bedding order by mail is a simple process. Please follow these steps:
Step 1: Place the item(s) in original unused condition and packaging provided by Zippy Bedding.
Step 2: Obtain a return label by contacting customer support at sales@zippybedding.com.au and place it to the package.
Step 3: Drop off the package at any Australia Post store and retain the postage receipt as proof, and email the proof back to sales@zippybedding.com.au.
Can I cancel or change my online order?
Once your order has been placed and payment has been made, we regret to inform you that we are unable to amend order details or make changes to delivery or payment methods. Zippy Bedding is not liable for amendments after the order has been processed. We recommend reviewing your order carefully before finalizing it to ensure it meets your requirements.
If you do find that you have placed the wrong order, and or need assistance with a return please contact our customer support team. They will be happy to assist you with any inquiries or concerns you may have on -sales@zippybedding.com.au.
How Long Will It Take To Get A Refund?
Once your goods have been received by Zippy Bedding, please allow up to 30 days for your credit to be processed back to your account. You will receive an email confirming the credit, Your receipt of your refund will depend on the period of time it takes your financial institution to finalise the refund.
Who Gets The Refund If I Return A Gift?
The refund on a correctly returned item that was given as a gift will be credited to the original card or account used to purchase the gift.
What happens if an item I purchased is faulty/incorrect?
Zippy Bedding, take extreme care in ensuring our goods are of the highest quality. However, if for any reason you find that one of our products is faulty, or we have not delivered what you ordered, we would like to help you resolve the problem. We will accept returns for all faulty goods only. Zippy Bedding will not refund or exchange if you decide that the item you have selected is not the right item for you.
What if I purchased with another retailer/ wholesaler?
Unfortunately we are only able to return goods purchased through our direct stores.
How Will I Be Refunded When I Return An Online Order?
Zippy Bedding provides the following return option for faulty, incorrectly delivered products:
Have a question that isn't answered above?
If you have any further questions please get in touch with our Customer care team via email on sales@zippybedding.com.au between Mon - Fr: 9am – 4pm; AEST (excluding public holidays in Sydney & Perth, Australia).
Terms and Conditions for the Sale of Goods for Zippy Bedding:
- These terms govern the use of zippybedding.com.au (Website).
- By accessing, using, browsing, registering, contributing, or purchasing from the Website, you agree that your access, use, and purchase are subject to these terms and applicable laws, at your own risk.
- If you disagree with these terms, you must not use the Website.
- When purchasing goods, these Terms and Conditions constitute a contract between the customer and Zippy Bedding, covering ordering, purchase, fulfillment, and delivery.
- Read these Terms and Conditions carefully before placing an order, as they contain important information about the ordering process, limitations of liability, and other key details.
- you agree to the terms on this page;
If you do not understand these Terms and Conditions or if you have any questions, please contact sales@zippybedding.com.au and a representative will be happy to assist you. Our team operates Monday to Friday (excluding public holidays in NSW & WA, Australia) from 9am until 4pm (Australian Eastern Standard/Daylight Savings Time & Australian Western Standard Time (AWST).
Specific Terms and Conditions for the Sale of Goods on the Zippy Bedding Website
-You agree to be bound by these Terms and Conditions when you submit an Order.
-Each Order you submit will be a separate and binding agreement between you and Zippy Bedding Online with respect to the supply of Goods, in accordance with these Terms and Conditions.
Placing Orders For Goods/
Acceptance and Rejection of Orders
- Orders made on the website via the electronic form are considered purchase offers at the specified price, inclusive of delivery fees and GST, note delivery fees maybe not included at times/ maybe extra.
- Submitted offers cannot be withdrawn without prior consent from Zippy Bedding.
- All orders are for personal and domestic use; contact for wholesale options.
- Provide accurate details for order processing and delivery; inaccuracies may result in non-resending of orders.
- Orders accepted for individuals aged 18 or over, or with parental/guardian consent, possessing an active email and accessible telephone number.
- Goods can be returned following the Returns Policy/ cannot be returned if you just change your mind.
- Consecutive orders cannot be consolidated, and each incurs a separate delivery fee.
- An automatic order number is provided upon submission and is necessary when contacting customer support, so please keep this number on hand when you email us at sales@zippybedding.com.au.
ZIPPY BEDDING - ORDERS
- Zippy Bedding reserves the right to accept or reject orders at any time and for any reason.
- Some products may be unavailable for delivery outside Australia due to legal or other restrictions.
- Order acceptance implies an agreement to supply goods according to the specified terms; acceptance occurs when goods are shipped.
- If an order is rejected, you will be notified within thirty business days via email, and Zippy Bedding is not liable for resulting losses.
- Refunds for rejected orders, if payment has been processed, will be made within thirty business days; processing time depends on your financial institution.
- Zippy Bedding is not responsible for losses due to refund processing delays.
- If unable to contact you, and reasonable attempts have been made, the order will be rejected.
Availability Of Goods
- Acknowledge that some goods on the website may be temporarily unavailable, and Zippy Bedding will attempt to contact you within seven business days.
- Efforts will be made to communicate if items are on back order, discussing new shipping time frames.
- Zippy Bedding reserves the right to withdraw or suspend any item on the website without notice; not liable for associated losses.
- Website errors (description, image, or price) may lead to rejection of the affected order part; remaining items fulfilled per terms.
- Acknowledge that product images are illustrative, actual sizes may vary, and colors may differ slightly in real life.
- Read written descriptions before placing orders; ensure suitability of sizes and measurements/ any material used for a photoshoot is only used as a prop and doesn't come with the ordered item.
Price and Payment:
- Item prices, displayed in Australian Dollars on the website, include Goods and Services Tax (GST) shipping may or may not be included within the price. Zippy Bedding has the right to reserve to charge for shipping fees, that being a set rate or based off shipping facilities in Australia.
- Zippy Bedding may change prices without notice, except for confirmed orders at a specified price.
- Payment must be cleared before dispatch, and failed payments result in order rejection/ Zippy will not dispatch.
- Upon payment processing, you'll receive an email invoice.
- Zippy Bedding uses encrypted payment gateways, but transaction security cannot be guaranteed.
Delivery/ Risk and Title
- Zippy Bedding employs Delivery Agents for order delivery; provide necessary details to them.
- Review shipping terms on the website and note indicative delivery times.
- Zippy Bedding doesn't guarantee delivery within specified time frames; unforeseen circumstances may cause delays.
- Zippy Bedding is not liable for losses due to changes in delivery times.
- Goods delivered to specified address; separate orders needed for multiple destinations.
Order Cancellations and Returns:
- No cancellations or order changes are accepted unless explicitly allowed.
- Carefully review orders before submission, as goods will be delivered to the specified address as per terms.
- Faulty or incorrectly delivered goods can be returned following the returns policy.
- Refunds for rejected or canceled orders, along with applicable delivery fees, will be processed within five business days.
- No exchange or refund is allowed for personalized / custom made products.
Submission Ownership and Compliance:
- Excluding personal information under the privacy policy, all Submissions (comments, blogs, feedback, etc.) to Zippy Bedding become its property upon submission.
- You must adhere to content standards for Submissions outlined in these terms.
- You warrant ownership or proper usage rights for Submissions, ensuring compliance with standards and guidelines.
- You further warrant the right to grant Zippy Bedding the specified rights regarding your Submissions.
- These terms also apply to any Submissions made on Zippy Bedding-related third-party websites or pages, including Facebook, Instagram, YouTube, and other social networking sites.
- Comments, images, videos, or any material on these sites do not necessarily represent the opinions of Zippy Bedding or its staff, and Zippy Bedding is not responsible for such content.
- All material posted on third-party social networking sites must comply with these terms and the terms of use of the respective third-party site.
Intellectual Property Rights/ Confidentiality
- Disclosing, submitting, or offering any Submissions constitutes an assignment of intellectual property rights to Zippy Bedding.
- When using features to upload material on the website or interact with other users, comply with specified content standards.
- Uploaded material is considered non-confidential and non-proprietary; Zippy Bedding has the right to use, copy, distribute, and disclose it for any purpose.
- Identity disclosure may occur to third parties claiming violation of intellectual property, privacy, or other rights by your uploaded material.
- Zippy Bedding is not responsible for the content accuracy of materials posted by users; reserves the right to remove Submissions not meeting content standards.
Limitation of Liability and Indemnification:
- Zippy Bedding, subject to non-excludable liability, will not be liable for direct, indirect, incidental, special, consequential, punitive, or exemplary damages, including loss of profits, business interruption, or data loss, arising from any transaction or use of goods/services through the Website.
- For services, remedies include the supply of services again or payment for having the services supplied again.
- These remedies are in addition to, not in place of, your legal rights that cannot be excluded by law (including under the Australian Consumer Law).
- You agree to indemnify Zippy Bedding for any loss or damage suffered if you breach these Terms and Conditions.
General/ Submission Guidelines:
- Zippy Bedding reserves the right to make changes to these Terms and Conditions, effective upon posting on the Website.
- If you disagree with the amended Terms and Conditions, cease using the Website immediately.
- Accessing the Website from outside Australia is at your own risk, and you are responsible for complying with the laws of the location from which you access the Website.
- For immediate responses or service comments, contact Zippy Bedding directly.
- Submissions should avoid profanity, blasphemy, racism, explicit content, or discriminatory remarks.
- Exclude comments about other reviewers, criminal accusations, or false, defamatory statements.
- No impersonation, spam, advertising, or inclusion of personal information (phone numbers, addresses, credit card numbers).
- Avoid sharing information about Zippy Bedding's suppliers or manufacturers.
- Zippy Bedding reserves the right to be discretionary, not publish or remove Submissions, and take appropriate actions as deemed necessary.
Copyright
- The Website and its content are owned or licensed by Zippy Bedding, encompassing the overall look, color combinations, layout, literary and artistic works, photographs, and graphical elements.
- Without prior written consent from Zippy Bedding, material on the Website may not be copied, reproduced, adapted, or transmitted in any form, except as permitted by applicable laws or these Terms and Conditions.
- Registered trademarks and protected trademarks on the website are strictly prohibited from unauthorized use or misuse unless expressly authorized.
- The website may contain links to third-party sites; Zippy Bedding is not responsible for their condition or content, and access is at your own risk. Links are provided for convenience and do not imply endorsement by Zippy Bedding.
-You consent to receive communications from us electronically and agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
Collection of Personal Information
- The personal information collected depends on the specific service or interaction and may include your name, address, contact details, date of birth, gender, purchase information, and payment method.
- Additional details, such as shopping habits or interests, may be gathered to enhance services and products.
- Providing personal information is optional but may limit access to certain information, products, or services.
- Credit card details are not stored but secured via 128-bit SSL encryption and transmitted to our payment processing provider.
- Information is primarily collected directly from you through the website, including orders, account creation, email subscriptions, competitions, inquiries, and feedback.
- Personal information may also be collected from third parties, such as public sources, related companies, your organization, representatives, and information service providers.
- 'Cookies' are used to receive and store information when engaging with Zippy Bedding online. Cookies are alphanumeric identifiers placed on your computer's hard drive. Most browsers accept cookies by default, but you can disable them for warnings when used. Disabling cookies may impact website functionality.
Purposes and Sharing of Personal Information:
1. Collection of personal information serves purposes such as enhancing products and services, completing transactions, and preventing fraud or theft.
2. Aims to provide a premium customer experience by delivering, administering, and improving offered products and services.
3. Sharing personal information with vendors involved in service delivery or support services contributes to customer satisfaction.
4. Collaboration with related companies and service providers is essential for activities like data processing, analysis, research, and customer contact.
5. Utilizes personal information for promotions and market research to enhance overall customer experience.
6. Maintenance and updating of records facilitate communication about relevant offers and ensure information accuracy.
7. Protects the rights, property, and safety of customers and the company, with personal information contributing to this effort.
8. May disclose personal information with consent or as required/authorized by law, including emergencies and assisting law enforcement agencies.
9. In acquisitions or potential acquisitions, personal information may be involved in the process.
10. Personal information may be shared with vendors for services like postal services, data processing, analysis, research, promotions, customer contact, technology, banking, payment, debt collection, and maintenance.
International Visitors and Age Restrictions
1. The website is based in Australia, and this privacy statement governs personal information collection, regardless of the visitor's location.
2. Personal information may be stored outside the visitor's country, and government authorities with jurisdiction over the website may access provided personal information.
3. Information will not knowingly be collected from any unsupervised person under the age of 18.
4. Individuals under 18 must not submit personal information unless supervised and with the consent of a parent or legal guardian.